Raccoon Roll Support
Email support@pointofvu.app and we will reply within two business days.
Please say which device and iOS version you are on — it makes bugs far easier to track down.
Common questions
My progress disappeared.
Progress is stored on the device, so deleting the app removes it. Reinstalling starts fresh. Because the game has no account, there is no backup we can restore from.
How do I get past the low branches?
Tap the roll button to roll underneath them rather than jumping.
Can I start over?
Settings → Reset Everything.
How do I turn off the sound or the vibration?
Settings has separate switches for sound effects, music and vibration.
Deleting your data
Settings → Reset Everything clears your scores, acorns, accessories and finished levels. Deleting the app does the same thing. There is nothing held anywhere else, so there is nothing else to delete.