PocketFix AI Support
Email support@pointofvu.app and we will reply within two business days.
It helps if you include your vehicle, what you were doing when it went wrong, and a screenshot if you have one.
Common questions
How do I delete my account and everything in it?
In the app, open Settings and choose Delete Account. This is permanent and immediate: your account, saved vehicles, synced history, uploaded history photos and usage records are all removed. Photos saved on this device are also cleared.
Do I need an account to use it?
No, you can run diagnoses as a guest for as long as you like. Signing in with Google is what lets your history and your saved vehicles follow you to another device, and you do need it to buy and spend credits.
Why did it refuse my photo?
It checks first that the photo is genuinely of a vehicle or a vehicle part. If it isn’t, it says so, and it doesn’t charge you a credit for the attempt.
Is the advice safe to follow?
PocketFix is a reference tool, not a mechanic. It can be wrong. Torque specs and procedures should be checked against the manufacturer service information for your vehicle before you rely on them, and anything involving brakes, steering, airbags, fuel or lifting the vehicle deserves particular care.
Deleting your account
You can delete your account and its data from inside the app, at any time, without contacting us: open Settings and choose Delete Account. It takes effect immediately and cannot be undone. If you would rather we did it for you, email us from the address on the account.